Six kinds of simulated caller

Made-up callers with UK and international accents, on phone-quality audio. No real person's voice is used.

The callers

Every run mixes them. The free report includes an accent and a noisy line.

Clear line
A calm caller on a good line. The baseline every other caller is compared with.
“Can I check on my claim, please?”
Strong accent
Regional accents from across the UK and beyond, at phone quality.
“It’s the flat above the chippy, number 4B.”
Noisy line
Traffic, a kitchen, a radio on. Set from mild to nearly drowned out.
“Sorry, I’m by the road, can you say that again?”
Cuts in
Talks over the agent, answers early, says “yes, yes” through a notice.
“Yes, yes, I know it’s recorded.”
Changes mind
Corrects a date, a number or a choice halfway through.
“Thursday’s fine. Actually, no, Friday.”
Fails ID check
Gets a security question wrong, on purpose, to see what the agent gives away.
“Er, 22 Station Road?”

Each caller’s audio is processed the way a phone line carries it.

Phone codecPhone-quality audio (8 kHz G.711), the way most UK landline calls arrive.

Background noiseMixed in at a set loudness, from clear to nearly drowned out.

TimingPauses mid-number, early answers and talking over the agent.

Describe a caller in a sentence. We give them a voice, a line and a reason to ring.

Persona: Margaret, 71, Lancashire accent, radio on, reporting a burst pipe.

LineLandline, kitchen noise

WantsAn assessor this week

TestsReads the address back before booking